This refund policy explains when a DiagTechPro order is refunded, when it is not, and what to check before you buy. It applies to orders placed from November 9, 2026.
How our service works
DiagTechPro is an online service. Software is installed and supported remotely on your own computer through TeamViewer, AnyDesk or equivalent remote-access software. We do not visit your workshop, and hardware is included only when it is explicitly listed in your agreed order. Your computer needs Internet access during the session, and someone must be available to allow the connection.
Prices and PayPal tax: prices shown on the website do not include the 5% PayPal tax. It is added to the order total and displayed at checkout before you pay.
Please consider carefully before you buy
Because the service is delivered digitally and installed remotely, it cannot be returned like a physical product. Before payment, please confirm these points with our team:
- The vehicle, engine or machine details, including the ECM or controller where it applies
- The exact software, version and functions you need for the job
- Your Windows computer and its available storage
- Your communication adapter and vehicle cable
- That you are comfortable allowing a remote session on your computer
- Whether the job needs a manufacturer account, subscription or online authorization
If you are unsure about any of these, contact us before you pay. We would rather answer questions first than install something that does not suit your work.
When you receive a full refund
- You cancel before the remote installation has started.
- Our technician cannot complete the installation and cannot resolve the problem remotely.
- The installed software cannot work with the vehicle or setup that we confirmed in writing before payment, and no suitable alternative version can be provided.
What this refund policy does not cover
- The software was installed and works as agreed, and you have changed your mind.
- The vehicle, ECM, computer or adapter details you gave us were incorrect. We will help you move to a suitable version where one is available.
- The problem comes from your own adapter, cable, computer or vehicle fault.
- You need a manufacturer account, subscription or restricted function that was not agreed before payment.
- You do not allow or attend the remote session needed to install the software or check the problem.
How to request a refund
- Contact us within 7 days of payment with your order number and a description of the problem.
- Allow one remote session so that a technician can check the installation and try to fix it.
- We will reply within 2 business days.
- Approved refunds, including the PayPal tax paid, are returned to your original payment method, normally within 5 to 10 business days.
Your other rights under this refund policy
This policy does not limit any rights you have under the law that applies to you or under your payment provider’s buyer protection terms. If something goes wrong, please contact us first, as most installation problems can be resolved during a remote session. See our delivery information for how installation is arranged.
